We aim to resolve any complaint you have about the service we have given you as quickly as possible. If you are not happy with any aspect of the service provided by this firm throughout your transaction, please bring it to the attention of Mrs. Kenwright without delay at the above address.
Once we have received your complaint, we will write to you within 7 days to explain how your complaint will be investigated and, if a complete response to your complaint has not been made by that time, we will commit to responding fully within 28 days of your initial complaint.
Our response will be explained in our assessment of the complaint, the decision made and any remedial action/redress.
If you are still dissatisfied with the outcome of our Complaints Procedure then you have the right to complain to the Legal Ombudsman. You must make such a complaint to the Legal Ombudsman within 6 years from the date of the act or omission arising and 3 years from the date that you should reasonably know that there are grounds for a complaint. You may also refer your complaint to the Legal Ombudsman if we have not resolved your complaint within 8 weeks of the complaint being made.
You can contact the Legal Ombudsman by visiting their website www.legalombudsman.org.uk or by email at firstname.lastname@example.org and by telephone on 0300 555 0333. Your complaint can be referred to the Legal Ombudsman at any time up to 6 months after receipt of our written response of your complaint.
If you make a valid claim against us for loss arising out of work for which we are legally responsible and we are unable to meet the liability in full you may be entitled to claim from the compensation fund administered by the Council for Licensed Conveyancers.